Terms & Conditions — Native Skills Hub

1. Who we are

Native Skills Hub (the "Service") is operated by Native English Community ("we", "us", "our"). By creating an account or using the Service, you ("you", "user") enter into an agreement with Native English Community on these terms. You can reach us at nativeskillshub@gmail.com.

2. Acceptance

By signing up, accessing, or continuing to use the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. You confirm that you are of legal age in your country and, if signing up on behalf of an organization, that you have authority to bind it.

3. The Service

Native Skills Hub is an online English-learning platform organized into three studios: the Native Writing Lab (guided writing practice with automated feedback), the Native Reading Room (a curated reading library with comprehension exercises), and the Native Word Vault (a personal vocabulary builder). The exact studios you can access depend on the plan you choose at checkout. Lessons, rubrics, reading materials, and feedback instructions are authored by our team of qualified English teachers.

4. Accounts

You must provide accurate information when registering and keep it up to date. You are responsible for keeping your login credentials confidential and for all activity that happens under your account. Notify us immediately of any unauthorized access.

5. Acceptable use

You must not:

use the Service for any unlawful purpose, including fraud or spam;
infringe anyone's intellectual property or other rights;
upload malware, probe or scan our systems, or interfere with security;
scrape, copy, or redistribute our content beyond personal study;
resell, sublicense, or share your access with others;
attempt to reverse engineer or circumvent any technical limit of the Service.

6. Intellectual property and your content

All software, course materials, lexicon entries, reading library content, rubrics, branding, and other materials provided through the Service remain the property of Native English Community or our licensors. You receive a limited, non-exclusive, non-transferable right to use the Service for personal English-learning purposes within the plan you have purchased.

Content you submit to the Service (e.g. writing samples in the Writing Lab) remains yours. You confirm that you have the rights to submit it and that it does not infringe anyone else's rights. You grant us a limited license to host, store, and process your submissions — including transmitting them to the automated feedback service that powers the Writing Lab — solely to provide the Service to you and to improve the quality of feedback (in aggregated or de-identified form).

Subject to applicable law, you own the feedback produced for your submissions, for your personal learning use. We retain ownership of the underlying prompts, rubrics, and instructional design authored by our teachers.

7. Writing Lab feedback

The Writing Lab returns automated written feedback on submissions you make, guided by prompts, rubrics, and instructional materials authored by our English teachers. Feedback is produced by an automated system and is not written manually by a teacher on each submission.

Accuracy. Automated feedback may contain mistakes, omissions, or inconsistencies. It is intended to support your English-learning journey, not to replace formal instruction, certification, or professional advice (for example, for academic admissions, immigration, legal, or employment purposes). You are responsible for reviewing feedback critically and using your own judgment.

Acceptable use. In addition to the rules in section 5, you must not use the Writing Lab to:

submit illegal content, hate speech, harassment, or material that sexualizes minors;
impersonate real people without their consent;
submit content you do not have the right to share;
attempt to circumvent the platform's safety controls or content filters;
misrepresent feedback from the Service as having been written by a human teacher.

Moderation. We may filter, refuse, or remove submissions and feedback, restrict features, or suspend accounts that violate these rules or that we reasonably believe pose a risk to other users, our system, or third parties.

Rights-holder complaints. If you believe content on the Service infringes your rights, contact nativeskillshub@gmail.com with details. We will review and act on valid complaints, including taking down infringing material and, for repeat infringers, terminating accounts.

8. Payments, subscriptions, and refunds

Our order process is conducted by our online reseller Polar. Polar is the Merchant of Record for all our orders. Polar provides all customer service inquiries and handles returns. Payment, billing, tax, cancellations, and refunds are governed by Polar's Buyer Terms.

Subscriptions renew automatically each billing period (monthly or yearly) until you cancel. You can cancel anytime; access continues until the end of the current billing period. Refunds are handled per our Refund Policy.

9. Service availability

We work hard to keep the Service available, but we do not guarantee that it will be uninterrupted, error-free, or available at any particular time. We may update, suspend, or change features as the product evolves.

10. Suspension and termination

We may suspend or terminate your access if you materially breach these Terms, fail to pay, pose a security or fraud risk, or repeatedly violate our policies. On termination, your right to use the Service ends and we may delete your account data after a reasonable period.

11. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid to Polar for the Service in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, consequential, or special damages, including lost profits, data, or goodwill. Nothing in these Terms limits liability for fraud, death, or personal injury where such limit is prohibited by law.

13. Indemnity

You agree to indemnify and hold us harmless from claims arising out of content you submit, your unlawful use of the Service, or your breach of these Terms.

14. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will give reasonable notice (e.g. by email or in-app notice). Continued use after changes take effect means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of the Arab Republic of Egypt, without regard to conflict-of-laws rules. The courts of Egypt have exclusive jurisdiction over any dispute arising out of or relating to the Service or these Terms, except where mandatory consumer-protection law in your country of residence requires otherwise.

16. Contact

Questions about these Terms? Email nativeskillshub@gmail.com.